Help
Fixes for the problems people actually run into. Most take a minute.
Licence key
"Invalid key"
Copy the key straight from your email rather than typing it. Keys use capital letters only, and there should be no space at the start or end.
"Key is in use on another PC"
Each key is locked to one PC. If you've changed computer or reinstalled Windows, ask for a reset on Discord and include your key.
"Subscription expired"
Your subscription has ended or a payment didn't go through. Check your email for a receipt or payment failure. Once a payment succeeds, your key works again within a few minutes.
"This version is out of date"
A newer version is out. Download it from the download page and install it over the top. Your settings are kept.
"Couldn't reach the licence server"
Speakeasy needs the internet when it starts. Check your connection, and if you use a firewall, allow Speakeasy through it.
Calibration and screen reading
It clicks in the wrong places
The most common cause is display scaling. Right-click the desktop, choose Display settings and set Scale to 100%, then recalibrate. Moving or resizing the game window can also do it, so keep it where it was when you calibrated.
It worked yesterday and doesn't today
Either the game has updated its screens, or something about your display changed (a new monitor, resolution or scaling). Run Test everything. If most sections fail, check Discord for news of a game update. If only one or two fail, recalibrate those.
It can't read numbers or text at all
The text reader didn't install properly. Uninstall Speakeasy, download a fresh copy of the installer and install it again. If it still fails, send us the log file.
I have two monitors
Put the game on your main monitor, the one with the taskbar. Calibrate with it there and keep it there.
Ultrawide monitor
Ultrawides are supported, but run the game in a window sized like a normal screen if calibration keeps missing things. Black bars at the sides are fine.
While it's running
It stops when I do something else on the PC
That's expected. Speakeasy uses your mouse and needs to see the game, so anything that covers the game window or moves the mouse will interrupt it. Run it when you're away from the PC.
Bosses and fights never seem to happen
Speakeasy waits until stamina and health reach the level set in the control panel before fighting. If that level is very high, it may rarely get there. Try 50% to start with.
The control panel won't open
Close Speakeasy completely and start it again. If you changed a setting file by hand, undo the change. The panel only starts if Speakeasy itself starts cleanly.
Installing
"Windows protected your PC"
Click More info, then Run anyway. Windows shows this for new programs that haven't been code-signed yet.
My antivirus deleted it
Restore it from quarantine and add an exception for the Speakeasy folder. Programs that move the mouse sometimes get flagged. Only download Speakeasy from this site.
Still stuck?
Open a support ticket on our Discord. Include:
- your licence key (send it in the private ticket, never in a public channel)
- a screenshot of the Test everything results
- the log file from the Speakeasy folder
- your screen resolution and scaling
With those, most problems can be fixed in a single reply.